Frequently Asked Questions (Pergola Payments)

Q: How does the 25% deposit work?
A: When you place your order, you only pay 25% upfront to secure your pergola. The remaining 75% is split into three equal payments — due at survey, delivery, and installation.

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Q: When is the survey payment due?
A: The second 25% payment is due before we carry out your on-site technical survey. You’ll receive a secure invoice by email.

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Q: When do I pay for delivery?
A: The third 25% payment is required before we deliver your pergola. Once paid, we’ll confirm and schedule your delivery.

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Q: When is the final payment due?
A: The final 25% payment is due immediately after installation is complete.

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Q: Can I pay the full amount upfront?
A: Yes, you can choose the “Pay in Full” option at checkout if you’d prefer to settle the total order value immediately.

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Q: How do I make the remaining payments?
A: Each stage will be invoiced securely via email. You’ll receive a link to pay online using your preferred payment method.

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Q: Is my deposit refundable?
A: Deposits are non-refundable once production has started, as your pergola is custom-built. If you have questions about your order, please contact us as soon as possible.